Italvacuum
A Holistic and Customer-Centric Vacuum Drying Service

Atrue drying specialist, Italvacuum goes beyond merely providing innovative equipment and offers an end-to-end service to deliver bespoke solutions that match the distinct ingredient specifications and regulatory mandates of modern day pharmaceutical, fine chemical and chemical organisations. With 85 years of industry presence (1939 -2024), the company is a well known vacuum drying partner that closely collaborates with clients throughout the pilot testing, large scale development, engineering, installation and commissioning processes to ensure the establishment of a genuinely game-changing drying process.

Since the beginning, Italvacuum has been a quality-driven company that consistently prioritises holistic customer service, including delivery of spare parts and deployment of dedicated onsite technicians for prompt issue mitigation. With a consolidated portfolio of industrial vacuum piston pumps and vacuum dryers, the company focuses on building a robust drying process built on a foundation of cutting-edge components and fast and reliable customer support. It also emphasises continuous improvement, constantly revamping machines, extending timely support and updating configurations to stay on top of every emerging pharmaceutical application.

Furio Zedde, Business Development Manager, and Partner of Italvacuum, highlights its dedication to quality, stating, “We ensure compliance with prominent industry standards like ISO 9001, FDA, the AMSE code and relevant local certifications to achieve seamless and timely distribution of machine components worldwide.”

During pilot tests, the company prioritises network and system confidentiality in accordance with relevant data governance and privacy regulations. Be it chemistry, mechanics, process optimisation or technology implementations, Italvacuum can customise machines for diverse vacuum drying-based materials, all while adapting to the latest regulatory changes and automation advancements. This investment in bespoke software incorporates customer insights to serve as the ‘brain’ of a client’s drying machinery.

Italvacuum also integrates products with existing networks, distributed control systems (DCS) and production plants to enable complete control across diverse settings. With a 75-strong workforce, the company embraces agility and flexibility in providing service quotations.

As a distinguished global partner, its team has diverse backgrounds to effectively explore the critical factors affecting the vacuum drying process, encompassing chemical, mechanical, automation and quality-driven aspects.In essence, they leverage over eight decades of experience and patented solutions to deliver prompt responses that accurately address customer requirements.

Ensuring high-quality implementations for all clients is Italvacuum’s sales and technical departments. Its project management approach entails understanding customer needs, tailoring prices, developing complete vacuum drying plants and assigning teams to support applications for their lifespan. In addition, the company proactively contacts customers to propose contracts for preventive maintenance and spare parts warehousing. Through a structured plan and schedule centred around product longevity and customer satisfaction, Italvacuum develops long lasting client relationships by maintaining strong connections with a small group that receives unmatched attention from the outset.

We ensure compliance with prominent industry standards like ISO 9001, FDA, the AMSE code, and relevant local certifications to achieve seamless and timely distribution of machine components worldwide

Italvacuum’s robust customer service capability is evident in its pre-emptive problem resolution and skilled technicians with approximately 30 years of experience and language proficiency. Its linguistic abilities facilitate effective communication, which is a given in the U.S. and the U.K. but becomes necessary for countries where populations seldom speak multiple languages. They travel worldwide and conduct high-level interventions, gathering consistent customer feedback about the delivery quality and the overall engagement experience.

A compelling story of Italvacuum’s impact involved a multinational group with an established footprint across 15 countries. In collaboration with the client’s R&D team, the company performed vacuum drying trials on pilot plants - with its multi patented Planex®System, a horizontal paddle vacuum dryer with an eccentric agitator - to test a new pharmaceutical ingredient and streamlined their processes. This enhanced their global procurement by securing implementations and automating FDA compliance. Post-start-up, Italvacuum supports the group throughout their initial qualification batches with wide-ranging services and a three-year maintenance contract to sustain performance and competitive edge.

To propel more success, Italvacuum curated an automation department to align with the FDA’s data traceability and systems integrity from the get-go. The team running this division uses its comprehensive knowledge of vacuum drying machinery to drive innovative vacuum dryer mechanism R&D—a competency that positions Italvacuum as a top innovator in the drying landscape.

Today, Italvacuum continues to punch above its weight class with a vigilant workforce that underscores its practicality in delivering genuine solutions. Complementing this is Furio Zedde’s belief, “While a formally dressed salesman may represent a business, the true measure of a service lies in equipment functionality, proactive problem-solving and long-term performance.” This mindset, coupled with its innovation and comprehensive services, sets Italvacuum up to remain a leading player that offers precision, reliability and adaptability in vacuum drying.