By Blythe Lawton, Senior Director, First Associates Loan Servicing
Using Artificial Intelligence to record every call and interaction offers the necessary customer insight to improve key service areas.
By Michael Swanick, Global Pharmaceutical and Life Sciences Industry Leader, PwC
Technological advances, empowered consumers, disruptive new entrants, and rising demand by an aging population are ushering in a new era in healthcare—what we at PwC call the “New Health Economy.”
By Kali Durgampudi, VP of Innovation and Mobility, Nuance Communications
The abundance of Internet of Things (IoT) devices and connected technologies being introduced daily are pushing the limits of innovation and raising expectations with every passing day.
By Michelle Woodley, Chief Nursing Information Officer, St. Joseph Health
Clinical Informatics was first designated as a nursing specialty by the American Nurses Association (ANA) in 1992.
By Bryan Tantzen, Senior Director, Kinetic Industry Products, Cisco
The first – and most important – step those in the supply chain management industry should implement is to extend connectivity to new things and devices.
By Miguel Louzan, VP-IT, UCB, Inc.
social media tool targeting patients, doctors and various other stakeholders. For smartphone users, there are some 97,000 mobile health apps available an
By Paul Shawah, VP, Commercial Cloud Strategy, Veeva Systems and President at Align Bio-pharma
The life science industry’s commercial model has transformed significantly over the past decade.
By Raj Bhavsar, CTO, ConnectYourCare
It is hard to believe that just ten years ago, our world revolved around paper—especially in the world of health care. Thanks to rapid technological advances, our world has vastly changed.
By Boris Evelson, VP, Principal Analyst, Forrester Research
In the ongoing effort to derive insights from massive troves of data, businesses are increasingly realizing the benefits of presenting data in a visual format.
By Susan Hawkins, SVP, Population Health, Henry Ford Health System
In today’s national landscape, healthcare organizations are being pressured by consumers and purchasers to compete on value: high quality health outcomes, excellent experiences, and lower costs.
By Ellyn Hosch, CIO, Prime Therapeutics
The majority of my career has been in health care— an industry known to be miles behind the curve when it comes to technological innovation, but where I see the greatest opportunity to drive change and improve results.
By Jinu Jose, Vice President, Operations, Cenduit
While industrialization often leads to better outcomes – quality, productivity, faster turnaround time and lesser risk – we also have observed that it invariably leads to better client satisfaction.