TECH OUTLOOKAUG-SEP - 20199out of the box product and pushed its potential to optimize and customize the platform, elevating our organization to an entirely new level of healthcare. By leveraging big data and customizing our patient engagement efforts, Compass Medical has developed a strong care management team and created a 360-degree view of patient care across all healthcare domains.Adversely, implementing big technology has the potential to open a Pandora's Box of challenges. Culture shift, for one, is underestimated factor in progress and innovation, far more than I would like to confess. Whether you are working for an enterprise or a startup, hospital or a provider group, payer or an employer, you are bound to face challenges and opportunities directly tied to the culture of your organization and the ecosystem you are part of. Implementing big technology will cause changes in workflow, processes, procedures and even workload, and thus, has potential to change the vibe and atmosphere of an organization. These changes can become an incredible obstacle for any organization to overcome and can lead to mistrust within the organization and eventual provider and staff burnout if left unattended.There is a common misconception around `trust' needing time to develop. Many research studies have shown trust is dependent on interactions, not based on time. The more positive interactions we can create rapidly with our teams, the better chance we have at creating a success story and leveraging new opportunities. To overcome these obstacles and instill trust in our teams, Compass Medical invested an incredible amount of energy developing a brand new training department and learning academy. I believe to be successful, you need to have four components. You need a strong leadership team to help identify and drive opportunities for change, accurate data and access to the data, by-in and participation from the entire organization, and most importantly, support that providers can count on. These four components have allowed Compass Medical to leverage big data solutions, operationalize the changes and manage the challenges. We in healthcare are amongst the only industry where the introduction of technology and innovation has added an expense, instead of reducing itDr. Dhrumil Shah
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